Privacy policy

At Crivon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase products from our online store.

1. Business Information

Store Name: Crivon
Business Address:
91 Abingdon St
Blackpool FY1 1PP
United Kingdom

2. Information We Collect

When you browse our website or place an order, we may collect:

Your full name.
Billing and delivery addresses.
Email address.
Telephone number (if provided).
Order history and purchase information.
Payment information securely processed by authorised payment providers.
IP address, browser type, device information and website usage data.

3. How We Use Your Information

Your information may be used to:

Process and deliver your orders.
Provide customer service and support.
Send order confirmations and shipping updates.
Respond to enquiries.
Improve our website, products and services.
Prevent fraud and maintain website security.
Comply with legal and regulatory obligations.

4. Payment Security

Payments are processed securely through trusted third-party payment providers using encrypted technology. Crivon does not store your complete payment card details.

5. Cookies

Our website uses cookies and similar technologies to:

Ensure proper website functionality.
Remember your shopping preferences.
Improve website performance.
Analyse website traffic.
Enhance your shopping experience.

You may disable cookies through your browser settings, although some website features may no longer function correctly.

6. Sharing Your Information

We never sell or rent your personal information.

Your information may only be shared with:

Secure payment processors.
Shipping and courier companies.
Website hosting and technical service providers.
Fraud prevention partners.
Government authorities where legally required.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, misuse, alteration or loss.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion where legally permitted.
Restrict or object to certain processing.
Request a portable copy of your personal information.

9. Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations and resolve disputes.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of external websites.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version becomes effective immediately once published on our website.

12. Contact

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us through our Contact Us page.

By using the Crivon website, you acknowledge that you have read, understood and accepted this Privacy Policy.